Rooms Reservations Agent
Posted on :
10-12-2024
Employer Active
1 Vacancy
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Job Description
- Process room bookings through various channels
- Ensure rooms are available based on the guests requested dates.
- Send confirmation of bookings to guests and update their reservation details in the system.
- Input guest details preferences and special requests into the reservation system.
- Provide excellent customer service by addressing guest concerns such as issues with reservations special needs or requests.
- Stay informed about the hotels current offers promotions and packages ensuring these are communicated to potential guests.
- Always provide courteous friendly and professional service to guests.
Qualifications :
- Experience working in a hotel particularly in reservations
- Proficiency in using computers hotel booking software email systems and office applications
- Strong ability to speak clearly and professionally whether over the phone via email or in person.
- Clear and accurate writing skills.
- Friendly approachable and professional demeanor when interacting with guests and colleagues.
- Ability to manage multiple reservations and tasks at once ensuring that all bookings are handled efficiently and deadlines are met.
- Accuracy in entering guest information checking availability and managing bookings.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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