Bell Captain
Posted on :
10-12-2024
Employer Active
1 Vacancy
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Job Description
- In charge of supervising bell desk valet transportation and airport operations
- Ensure all deliveries are recorded and documented.
- Ensure deliveries are completed in a proper courteous and timely manner
- Communicate effectively both verbally and in writing to provide clear direction and information to heartists in performing their tasks.
- Train bell service heartists so that they have the necessary skills to perform their duties with the maximum efficiency.
- Ensure the equipment are cleaned and maintained on a daily basis.
- Assist guests with transportation by liaising with our transportation and airport team.
- Ensure the areas are kept clean and stocked with supplies at all times including public spaces.
- Assist other departments as needed (i.e. housekeeping valet BusinessCenter etc.)
- Maintain a safe working environment. Report and correct if possible any unsafe acts or conditions.
- Answer and assist with inquiries in person and on the phone providing information on the hotel and local area to guests.
- Market and upsell hotel rooms facilities and amenities whenever possible.
- Schedule the weekly bell desk staff operation as well as their breaks
- Respond to queries positively.
- Follow department policies procedures and service standards including all safety policies
- Report Lost & Found items.
- Perform other related duties as assigned or requested
Qualifications :
- Excellent written and verbal communication interpersonal and leadership skills
- Highly organized resultsoriented with the ability to be flexible and work well under pressure
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Fluency in English secondary language preferred
- Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry
- Must have the ability to handle a multitude of tasks and Guest requests
- Computer proficiency in a Windows environment (Word Excel PowerPoint)
- Knowledge of Opera Property Management System an asset
- Ability to work cohesively with fellow heartists as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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