Senior Service Desk Engineer
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Job Description
Were Hiring: Senior Service Desk Engineer
Location: Remote/Offshore (Egypt)
Industry: Banking IT Support
Are you a seasoned IT professional with a passion for delivering exceptional customer service and solving complex technical issues We have the perfect opportunity for you!
Job Purpose: As a Senior Service Desk Engineer you will be responsible for providing timely professional and accurate support for IT issues across a global banking environment. Your role will involve troubleshooting resolving and escalating issues related to hardware software VDI networks and peripherals ensuring seamless service to employees worldwide.
Key Responsibilities:
- Handle IT Service Desk hotline calls and tickets delivering prompt solutions.
- Investigate and resolve technical problems through knowledge databases and research.
- Provide exceptional customer service during escalated situations.
- Track and document all issues in ITSM ticketing software.
- Maintain and update knowledgebase articles and SOPs.
- Train and mentor new engineers during their onboarding process.
- Support SD Team Lead and Manager in enhancing efficiency and improving processes.
- Ensure high employee morale and foster a collaborative team environment.
- Assist with Field Engineering tasks and critical incidents when needed.
What Were Looking For:
- Expertise in VDI environments Windows 10 hardware/software installation and desktop/laptop/printer maintenance.
- Experience with ITSM ticketing tools and statistic reporting.
- A Bachelors degree in Computer Science or related field.
- 8 years of handson experience with troubleshooting.
- Strong communication skills both written and oral.
- Leadership and team collaboration skills.
If youre ready to take your IT support career to the next level and join a dynamic global team we want to hear from you!
Apply Now or connect with me for more details!
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Employment Type
Full Time
