Operations Associate

Roles and responsibilities

• Greeting and welcoming guests in a friendly and professional manner. Fondly bid farewell to all guests exiting the Palace
• Engage each guest as a unique individual and listen attentively to their requests and questions
• Assist and advise guests to make purchases by recommending, describing and demonstrating products.
• Manage and maintain queue lanes, turn stiles, entrances and exits
• Sell tickets and retail products via a computerised Point of Sale (POS) system
• Collect payments/make change by accepting cash, vouchers, credit card, digital payments and listed foreign currencies
• Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
• Maintain awareness and adherence to company’s cash handling policies
• Maintain knowledge and awareness of ongoing promotions
• Provide pricing, promotion, shows information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience
• Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
• Arrange and maintain product displays with approval, stock shelves (refill) and take product inventory
• Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy
• Applying product knowledge while handling guests and improve the same on a regular basis.
• Manage lost and found counter and locker area cording to company’s lost and found policy
• Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
• Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety. Participate in any evacuation (drill or real) if necessary
• Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather
• Working on promotions and achieving set targets.
• Assisting in quarterly and yearly inventory.
• Any other tasks that may be required from time to time to perform to meet the needs of the business.
• Medically able to work in all weather conditions.
• Physical able to carry/lift items, climb ladder etc.

Desired candidate profile

• Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather
• Working on promotions and achieving set targets.
• Assisting in quarterly and yearly inventory.
• Any other tasks that may be required from time to time to perform to meet the needs of the business.
• Medically able to work in all weather conditions.
• Physical able to carry/lift items, climb ladder etc.

• Provide pricing, promotion, shows information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience

Qualification:

• Higher secondary or equivalent
• Previous retail experience
• Previous customer care experience
• Previous experience in handling guest complaints
• Moderate verbal communication skills
• Basic knowledge of cash handling skills
• Good communication skills