Roles and responsibilities
Our client is a prominent portfolio company of a respected family office, dedicated to investing in high-potential technology startups and innovation projects.
Job Description
- Perform installations, modifications and repairs of computer hardware and software systems
- Address and troubleshoot staff-generated L1 technical issues and process problems
- Regularly test and optimise system functionality, including conducting ad-hoc benchmarking requests and making recommendations to improve performance and efficiency
- Assist with network design, software installation and ensure compatibility with existing systems
- Consult with users on their IT needs, place orders and train/demo them on new software using relevant methods
- Document updates, inventory and stay up to date with the latest technological advancements through workshops and professional societies
The Successful Applicant
- Bachelor's degree in information technology (or similar) with CISSP, ITIL, AWS or MCSE style qualifications highly preferred
- A minimum of 5 years experience as an IT Support Engineer ideally with apple products, covering network/systems security, access controls and general IT support with mid-to-large size organisations
- Exceptional communication and interpersonal skills, supporting staff in a calm and diplomatic manner
- A technology savvy individual with an inquisitive mindset, a self-learner and always actively seeking opportunities to try and test innovative developments in the industry
- Ability to thrive in a high-pressure environment, responding to requests and issues at pace
What's on Offer
- Attractive, tax-free salary
- Significant exposure to senior leaders and a diverse range of cutting-edge technology projects
Desired candidate profile
- Troubleshooting: Strong ability to diagnose and resolve hardware and software issues across various devices and platforms.
- Networking Knowledge: Understanding of networking concepts, protocols (TCP/IP, DNS, DHCP), and troubleshooting network-related problems.
- Operating Systems: Proficiency in supporting multiple operating systems (Windows, macOS, Linux).
- Hardware Knowledge: Familiarity with computer components, peripherals, and installation procedures.
- Software Proficiency: Experience with common software applications and tools, including productivity software and collaboration tools.
Communication Skills
- Customer Service Orientation: Ability to provide clear, friendly, and effective support to users with varying levels of technical expertise.
- Documentation Skills: Competence in documenting issues, resolutions, and processes for future reference and training.
Problem-Solving Skills
- Analytical Thinking: Ability to analyze problems logically and develop effective solutions quickly.
- Prioritization: Skill in managing multiple issues simultaneously and prioritizing tasks based on urgency and impact.
Interpersonal Skills
- Team Collaboration: Ability to work effectively with other IT team members and departments.
- Training Ability: Capacity to educate users on best practices and effective use of technology.
Adaptability
- Learning Agility: Willingness to learn new technologies and adapt to changing environments and tools.
- Flexibility: Ability to handle unexpected issues and shifts in priorities.
Security Awareness
- Cybersecurity Knowledge: Understanding of security best practices and awareness of potential threats to systems and data.
Tools and Software
- Ticketing Systems: Experience with IT service management tools (e.g., Jira, ServiceNow) for tracking user issues and resolutions.
- Remote Support Tools: Familiarity with remote desktop support software (e.g., TeamViewer, AnyDesk) to assist users remotely.