drjobs Call Center Agent - ADIB - Abu Dhabi Islamic Bank العربية

Call Center Agent - ADIB - Abu Dhabi Islamic Bank

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1 Vacancy
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Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Call Center Agent
Job Description

Role: Call Center Agent

Location: Abu Dhabi

ROLE PURPOSE:
  • To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.

These are the main responsibilities of this role:
  • Handle inbound & outbound calls according to procedures guidelines and schedules set by organization call center.
  • Proactively offer customer to register IVR and SMS service according to procedures and guidelines
  • Escalate customer queries and complaints as necessary.
  • Follows up with customer via telephone or email following initial sales contact
  • Explain products or services and prices and answer all the customers questions.
  • Polite and courteous when dealing with customers all the time.
  • Obtain customer information such as name address and reactions of prospects contacted enter orders into computers.
  • Keep accurate data on all tasks performed as per defined format
  • Keep customer documents secured and filed accordingly
  • Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.
  • Meet or exceed the daily weekly and monthly sales targets set by the Management.
  • Proactively cross sale and up sell the various bank products to customers or caller that qualify
  • Escalate hazard /potential risk immediately via the proper channels
  • Adherence to all ADIB policies.

KEY PERFORMANCE INDICATORS:
  • Call quality
  • Customer satisfaction
  • Adherence to schedule
  • Product & process knowledge
  • Average handling time
  • Sales leads generation target to reviewed

Specialist Skills / Technical Knowledge Technical Competencies Required for this role:
  • Communication skills bilingual language (Arabic/English)
  • Sales skills
  • Customer resolution skills
Job ID


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Employment Type

Full Time

Company Industry

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