drjobs Room Service Order Taker العربية

Room Service Order Taker

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Abu Dhabi - UAE

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Emirati

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as-

  • Perform tasks as per instructions from the immediate supervisor and as per duty schedule
  • Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
  • Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
  • Ensure proper appearance and grooming while on duty
  • Answer the Room Service telephones, if and when required
  • Make himself / herself familiar with all relevant issues concerning the Room Service
  • Report cleanliness and maintenance issues to the immediate supervisor
  • Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
  • Flexible to work in other areas when required by the immediate supervisor
  • Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time

Skills

Education, Qualifications & Experiences

You should ideally have a degree / diploma in hospitality with preferable previous experiences in a similar role. Good English communication skills are essential. Computer Knowledge and additional language skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and a proactive individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility


Desired candidate profile

  • Customer Service Skills: Strong ability to interact with guests courteously and professionally, ensuring a positive dining experience.

  • Communication Skills: Clear verbal communication to take orders accurately and confirm details with guests.

  • Multitasking Ability: Capacity to manage multiple orders and requests simultaneously while maintaining attention to detail.

  • Product Knowledge: Familiarity with the menu, including ingredients, preparation methods, and specials, to assist guests effectively.

  • Problem-Solving Skills: Ability to address and resolve any issues or special requests from guests promptly.

  • Sales Skills: Ability to upsell menu items and promote special offers to enhance guest satisfaction and increase revenue.

  • Organizational Skills: Strong organizational abilities to manage orders, track deliveries, and ensure timely service.

  • Time Management: Skills in prioritizing tasks to ensure efficient order processing and delivery.

  • Technical Proficiency: Familiarity with order management systems and basic computer skills for entering and tracking orders.

  • Team Collaboration: Experience working closely with kitchen and delivery staff to ensure seamless service.

Employment Type

Full-time

Company Industry

Hospitality / Hotels and Motels

Department / Functional Area

Hospitality

Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.