drjobs Room Service Order Taker العربية

Room Service Order Taker

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1 Vacancy
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Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Abu Dhabi - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Emirati

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as-

  • Perform tasks as per instructions from the immediate supervisor and as per duty schedule
  • Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
  • Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
  • Ensure proper appearance and grooming while on duty
  • Answer the Room Service telephones, if and when required
  • Make himself / herself familiar with all relevant issues concerning the Room Service
  • Report cleanliness and maintenance issues to the immediate supervisor
  • Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
  • Flexible to work in other areas when required by the immediate supervisor
  • Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time

Skills

Education, Qualifications & Experiences

You should ideally have a degree / diploma in hospitality with preferable previous experiences in a similar role. Good English communication skills are essential. Computer Knowledge and additional language skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and a proactive individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility


Desired candidate profile

  • Customer Service Skills: Strong ability to interact with guests courteously and professionally, ensuring a positive dining experience.

  • Communication Skills: Clear verbal communication to take orders accurately and confirm details with guests.

  • Multitasking Ability: Capacity to manage multiple orders and requests simultaneously while maintaining attention to detail.

  • Product Knowledge: Familiarity with the menu, including ingredients, preparation methods, and specials, to assist guests effectively.

  • Problem-Solving Skills: Ability to address and resolve any issues or special requests from guests promptly.

  • Sales Skills: Ability to upsell menu items and promote special offers to enhance guest satisfaction and increase revenue.

  • Organizational Skills: Strong organizational abilities to manage orders, track deliveries, and ensure timely service.

  • Time Management: Skills in prioritizing tasks to ensure efficient order processing and delivery.

  • Technical Proficiency: Familiarity with order management systems and basic computer skills for entering and tracking orders.

  • Team Collaboration: Experience working closely with kitchen and delivery staff to ensure seamless service.

Employment Type

Full-time

Company Industry

Hospitality / Hotels and Motels

Department / Functional Area

Hospitality

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