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You will be updated with latest job alerts via emailAn opportunity has arisen for a Coordinator to join the Guest Relation team at Jumeirah Marsa Al Arab- Hotel. The main duties and responsibilities of this role:
About you:
The ideal candidate for this position will have the following experience and qualifications:
Guest Interaction: Serve as the primary point of contact for guests, addressing their needs, inquiries, and feedback in a friendly and professional manner.
Issue Resolution: Handle guest complaints or concerns promptly and effectively, working to resolve issues to ensure a positive experience.
Service Coordination: Collaborate with various departments (e.g., housekeeping, food and beverage, front desk) to facilitate services and fulfill guest requests.
Feedback Management: Gather and analyze guest feedback through surveys, reviews, and direct communication to identify areas for improvement.
Guest Profiles: Maintain accurate records of guest preferences and special requests to personalize their experience and enhance service delivery.
Event Coordination: Assist in planning and coordinating special events, activities, or promotions that enhance guest engagement.
Training Support: Provide training and support to staff on guest service best practices and procedures to foster a culture of exceptional service.
Communication: Keep guests informed about hotel services, amenities, and events, ensuring they have all necessary information for a pleasant stay.
Follow-Up: Conduct follow-up communications with guests post-stay to gather feedback and encourage return visits.
Reporting: Prepare reports on guest satisfaction metrics, trends, and feedback for management review.
Key Skills
Interpersonal Skills: Strong ability to build rapport and communicate effectively with guests and team members.
Problem-Solving: Excellent critical thinking skills to address and resolve guest issues swiftly.
Attention to Detail: Careful attention to guest preferences and feedback to enhance personalization.
Organizational Skills: Strong ability to manage multiple tasks and prioritize effectively in a dynamic environment.
Adaptability: Flexibility to adjust to changing guest needs and operational demands.
Qualities
Full-time