drjobs Guest Relations Officer العربية

Guest Relations Officer

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1 Vacancy
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Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Emirati

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

  • Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
  • Meet all reasonable needs and requests of customers within acceptable enterprise time frames.
  • Identify and take all opportunities to enhance the quality of service.
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and Jumeirah customer feedback procedures.
  • Provide knowledgeable, friendly, professional and efficient F&B support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards.
  • Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standard’s Manual.
  • Represents the venue first and last point of guest contact entrusted with their welcome and fond farewell.
  • Responsible for the warm welcome of all the restaurant’s guests in a friendly and timely manner.
  • Ensures fond farewell of each guest encouraging them to return.



About You:

The ideal candidate for this position will have the following experience and qualifications:

  • One year of experience in the same position in a restaurant sector: within a 5-star hotel, luxury restaurant, or upscale bar setting.
  • Fluent in English and an additional international language is a plus.
  • Knowledge of Food and Beverage applications: Micros and Sevenrooms.
  • Passion for delivering exceptional dining experiences.

Desired candidate profile

  1. Guest Engagement: Actively interacting with guests upon arrival, during their stay, and at check-out to ensure a welcoming atmosphere.

  2. Complaint Resolution: Addressing and resolving guest complaints or issues promptly and professionally, striving to exceed their expectations.

  3. Personalized Service: Tailoring services to meet individual guest preferences, making their experience unique and memorable.

  4. Feedback Collection: Gathering feedback from guests through surveys, conversations, or social media to assess satisfaction and identify areas for improvement.

  5. Coordination with Departments: Collaborating with various departments (front desk, housekeeping, F&B) to ensure seamless service delivery and meet guest needs.

  6. Information Provider: Offering information about hotel services, amenities, local attractions, and events to enhance the guest experience.

  7. VIP and Special Guests: Managing special requests and ensuring that VIP guests receive personalized attention.

  8. Event Support: Assisting in organizing events, activities, or special occasions for guests.

  9. Training and Support: Providing guidance to front-line staff on best practices in guest relations and customer service.

  10. Reporting: Compiling reports on guest interactions, feedback, and significant issues for management review.

Key Skills

  1. Interpersonal Skills: Strong ability to build rapport with guests and create a welcoming environment.

  2. Communication: Excellent verbal and written communication skills for clear and effective interactions with guests and team members.

  3. Problem-Solving: Ability to quickly identify issues and implement effective solutions to enhance guest satisfaction.

  4. Empathy: Understanding and addressing guest needs and concerns with compassion and attentiveness.

  5. Attention to Detail: Ensuring accuracy in guest preferences and requests, contributing to a personalized experience.

  6. Multitasking: Ability to manage multiple tasks and priorities effectively in a busy environment.

  7. Cultural Awareness: Sensitivity to diverse backgrounds and the ability to communicate with guests from various cultures.

Employment Type

Full-time

Department / Functional Area

Public Relations (PR)

About Company

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