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You will be updated with latest job alerts via emailAn exciting opportunity has arisen for a Seasonal Guest Relation Executive - Food & Beverage Service in Jumeirah Al Naseem. The main duties and responsibilities of this role are:
About You:
The ideal candidate for this position will have the following experience and qualifications:
Guest Interaction: Engaging with guests upon arrival and throughout their stay to ensure a positive experience.
Complaint Resolution: Addressing and resolving guest complaints or issues promptly and effectively to maintain satisfaction.
Personalization: Tailoring services to meet individual guest preferences and enhancing their overall experience.
Feedback Collection: Gathering guest feedback through surveys or direct conversations to assess satisfaction and identify areas for improvement.
Coordination with Departments: Collaborating with front desk, housekeeping, and other departments to ensure guest requests are fulfilled promptly.
Information Provider: Offering information about hotel services, amenities, and local attractions to enhance the guest experience.
VIP Services: Managing special requests for VIP guests or high-profile individuals, ensuring their needs are prioritized.
Event Coordination: Assisting with planning and executing special events or guest activities.
Training Staff: Providing guidance and training to front-line staff on guest relations best practices and service standards.
Reporting: Preparing reports on guest interactions, feedback, and any significant issues for management review.
Key Skills
Interpersonal Skills: Strong ability to build rapport and connect with guests to create a welcoming atmosphere.
Communication: Excellent verbal and written communication skills for clear interactions with guests and staff.
Problem-Solving: Effective at quickly identifying issues and implementing solutions to enhance guest satisfaction.
Empathy: Understanding and addressing guest needs and concerns with compassion.
Attention to Detail: Ensuring that guest preferences and requests are accurately noted and fulfilled.
Multitasking: Ability to manage multiple tasks and prioritize effectively in a busy environment.
Cultural Awareness: Sensitivity to diverse backgrounds and the ability to communicate with guests from various cultures.
Qualities
Contract