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Guest Relations Specialist

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1 Vacancy
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Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Dubai - UAE

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Emirati

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

An exciting opportunity has arisen for a Seasonal Guest Relation Executive - Food & Beverage Service in Jumeirah Al Naseem. The main duties and responsibilities of this role are:

  • Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
  • Meet all reasonable needs and requests of customers within acceptable enterprise time frames.
  • Identify and take all opportunities to enhance the quality of service.
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and Jumeirah customer feedback procedures.
  • Provide knowledgeable, friendly, professional and efficient F&B support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards.
  • Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standard’s Manual.
  • Represents the venue first and last point of guest contact entrusted with their welcome and fond farewell.
  • Responsible for the warm welcome of all the restaurant’s guests in a friendly and timely manner.
  • Ensures fond farewell of each guest encouraging them to return.



About You:

The ideal candidate for this position will have the following experience and qualifications:

  • Seasonal Contract: from October to May.
  • One year of experience in the same position in a restaurant sector: within a 5-star hotel, luxury restaurant, or upscale bar setting.
  • Fluent in English and an additional international language is a plus.
  • Knowledge of Food and Beverage applications: Micros and Sevenrooms.
  • Passion for delivering exceptional dining experiences.

Desired candidate profile

  1. Guest Interaction: Engaging with guests upon arrival and throughout their stay to ensure a positive experience.

  2. Complaint Resolution: Addressing and resolving guest complaints or issues promptly and effectively to maintain satisfaction.

  3. Personalization: Tailoring services to meet individual guest preferences and enhancing their overall experience.

  4. Feedback Collection: Gathering guest feedback through surveys or direct conversations to assess satisfaction and identify areas for improvement.

  5. Coordination with Departments: Collaborating with front desk, housekeeping, and other departments to ensure guest requests are fulfilled promptly.

  6. Information Provider: Offering information about hotel services, amenities, and local attractions to enhance the guest experience.

  7. VIP Services: Managing special requests for VIP guests or high-profile individuals, ensuring their needs are prioritized.

  8. Event Coordination: Assisting with planning and executing special events or guest activities.

  9. Training Staff: Providing guidance and training to front-line staff on guest relations best practices and service standards.

  10. Reporting: Preparing reports on guest interactions, feedback, and any significant issues for management review.

Key Skills

  1. Interpersonal Skills: Strong ability to build rapport and connect with guests to create a welcoming atmosphere.

  2. Communication: Excellent verbal and written communication skills for clear interactions with guests and staff.

  3. Problem-Solving: Effective at quickly identifying issues and implementing solutions to enhance guest satisfaction.

  4. Empathy: Understanding and addressing guest needs and concerns with compassion.

  5. Attention to Detail: Ensuring that guest preferences and requests are accurately noted and fulfilled.

  6. Multitasking: Ability to manage multiple tasks and prioritize effectively in a busy environment.

  7. Cultural Awareness: Sensitivity to diverse backgrounds and the ability to communicate with guests from various cultures.

Qualities

  • Positive Attitude: Maintaining a cheerful demeanor to create a welcoming atmosphere for guests.
  • Proactive: Anticipating guest needs and going above and beyond to provide exceptional service.
  • Integrity: Upholding the hotel's standards and maintaining confidentiality regarding guest information.

Employment Type

Contract

Department / Functional Area

Public Relations (PR)

About Company

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