Roles and responsibilities
Job Description
Genuine service personality, with high EQ.
- Minimum 4 years’ experience in Hospitality industry.
- Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality
industry.
- Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is
preferred.
- A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company.
- Guest Reception: Warmly welcome guests upon arrival, assisting with check-in and providing information about the property.
- Information Provider: Offer detailed information about hotel services, local attractions, dining options, and amenities.
- Concierge Services: Assist with reservations, transportation arrangements, and other guest requests to enhance their stay.
- Problem Resolution: Address and resolve guest inquiries and concerns in a timely and professional manner.
- Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure seamless operations and guest satisfaction.
- Feedback Collection: Gather guest feedback to improve services and relay insights to management.
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Essential Skills:
- Excellent Communication: Strong verbal skills for effective interaction with guests and team members.
- Customer Service Orientation: A friendly and approachable demeanor that prioritizes guest satisfaction.
- Multitasking: Ability to handle various tasks simultaneously in a fast-paced environment.
- Problem-Solving Skills: Quick thinking to address issues and provide solutions.
- Cultural Awareness: Sensitivity to diverse backgrounds and the ability to engage with guests from different cultures.
Desired candidate profile
- Guest Reception: Warmly welcome guests upon arrival, assisting with check-in and providing information about the property.
- Information Provider: Offer detailed information about hotel services, local attractions, dining options, and amenities.
- Concierge Services: Assist with reservations, transportation arrangements, and other guest requests to enhance their stay.
- Problem Resolution: Address and resolve guest inquiries and concerns in a timely and professional manner.
- Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure seamless operations and guest satisfaction.
- Feedback Collection: Gather guest feedback to improve services and relay insights to management.
Essential Skills:
- Excellent Communication: Strong verbal skills for effective interaction with guests and team members.
- Customer Service Orientation: A friendly and approachable demeanor that prioritizes guest satisfaction.
- Multitasking: Ability to handle various tasks simultaneously in a fast-paced environment.
- Problem-Solving Skills: Quick thinking to address issues and provide solutions.
- Cultural Awareness: Sensitivity to diverse backgrounds and the ability to engage with guests from different cultures.