drjobs Front Office Administrator العربية

Front Office Administrator

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1 Vacancy
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Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Abu Dhabi - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Emirati

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

Job Description

Genuine service personality, with high EQ.

  • Minimum 4 years’ experience in Hospitality industry.
  • Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality

industry.

  • Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is

preferred.

  • A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company.
  • Guest Reception: Warmly welcome guests upon arrival, assisting with check-in and providing information about the property.
  • Information Provider: Offer detailed information about hotel services, local attractions, dining options, and amenities.
  • Concierge Services: Assist with reservations, transportation arrangements, and other guest requests to enhance their stay.
  • Problem Resolution: Address and resolve guest inquiries and concerns in a timely and professional manner.
  • Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure seamless operations and guest satisfaction.
  • Feedback Collection: Gather guest feedback to improve services and relay insights to management.
  • Essential Skills:

  • Excellent Communication: Strong verbal skills for effective interaction with guests and team members.
  • Customer Service Orientation: A friendly and approachable demeanor that prioritizes guest satisfaction.
  • Multitasking: Ability to handle various tasks simultaneously in a fast-paced environment.
  • Problem-Solving Skills: Quick thinking to address issues and provide solutions.
  • Cultural Awareness: Sensitivity to diverse backgrounds and the ability to engage with guests from different cultures.

Desired candidate profile

  1. Guest Reception: Warmly welcome guests upon arrival, assisting with check-in and providing information about the property.
  2. Information Provider: Offer detailed information about hotel services, local attractions, dining options, and amenities.
  3. Concierge Services: Assist with reservations, transportation arrangements, and other guest requests to enhance their stay.
  4. Problem Resolution: Address and resolve guest inquiries and concerns in a timely and professional manner.
  5. Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure seamless operations and guest satisfaction.
  6. Feedback Collection: Gather guest feedback to improve services and relay insights to management.

Essential Skills:

  • Excellent Communication: Strong verbal skills for effective interaction with guests and team members.
  • Customer Service Orientation: A friendly and approachable demeanor that prioritizes guest satisfaction.
  • Multitasking: Ability to handle various tasks simultaneously in a fast-paced environment.
  • Problem-Solving Skills: Quick thinking to address issues and provide solutions.
  • Cultural Awareness: Sensitivity to diverse backgrounds and the ability to engage with guests from different cultures.

Employment Type

Full-time

Department / Functional Area

Administration

About Company

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