drjobs Assistant Vice President العربية

Assistant Vice President

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1 Vacancy
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Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Abu Dhabi - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Emirati

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

Roles And Responsibilities

Uncover unique and compelling business insights

  • Utilize multiple sources of data to derive key insights into business performance, engagement, and satisfaction to inform future CX transformation initiatives.
  • Develop a deep understanding of Aldar’s customer expectations and behaviors and translating these into actionable recommendations that meet their evolving needs.
  • Regularly assess Aldar’s CX initiatives against industry benchmarks and global best practices to ensure competitive differentiation.

Lead the strategic creation of new CX Transformation initiatives

  • Apply a structured, data-driven approach to turn customer needs, technical requirements, and business objectives into transformative CX improvement actions.
  • Support the creation of Aldar’s CX strategy and spearhead its implementation.
  • Drive the creation and redesign of cutting-edge business-specific customer journeys that increase customer engagement, satisfaction, and retention.
  • Recommend cost-effective process and policy improvements that enhance overall CX performance.
  • Set yearly customer experience targets for all the businesses and touchpoints to be integrated into the scorecards (NPS).

Execute and monitor strategic CX Transformation initiatives

  • Develop and prioritize implementation roadmaps, guiding business units in successfully delivering new initiatives.
  • Support in planning and managing omnichannel annual customer communications.
  • Establish and monitor continuous feedback loops to ensure the successful implementation of strategic initiatives.
  • Oversee the entire initiative lifecycle, from ideation to launch, use, and growth.
  • Communicate initiative progress and performance metrics regularly to senior management, c-suite, and board stakeholders.
  • Champion the CX mindset across the organization, driving alignment and change across all business units.

Qualification And Experience

RELATED YEAR OF EXPERIENCE:

Min of 8+ years of experience in Customer Experience, Digital Strategy, Management Consulting, Product Management, or related field.

FIELD OF EXPERIENCE:

  • Real Estate, Hospitality and Education sector experience
  • Proven track record of effectively dealing with senior management.

Technical And Interpersonal Skills

  • Analytical and entrepreneurial mindset with a strong grounding in customer strategy, customer insights, net promoter score, and digital transformation
  • Strong knowledge of CX standards, CX trends, and CX delivery
  • Strategic thinker with a track record of CX, Product, and Service innovation
  • Strong conflict resolution/management skills
  • Exceptional Excel data analysis, PowerPoint presentation, and business writing skills to communicate complex initiatives clearly and persuasively
  • Ability to build and maintain strong internal and external relationships
  • Ability to work cross-functionally with teams to execute initiatives
  • Experience in using analytical tools, such as Tableau (preferred)
  • Excellent communication skills – written and spoken English is essential (Arabic preferred)

Desired candidate profile

An Assistant Vice President (AVP) typically holds a leadership role in various sectors, such as finance, marketing, or operations. Here are key responsibilities and skills associated with this position:

Responsibilities

  1. Strategic Planning: Assisting in the development and execution of departmental strategies aligned with organizational goals.

  2. Team Leadership: Managing and mentoring team members, fostering professional development and collaboration.

  3. Project Management: Overseeing key projects, ensuring they are completed on time and within budget.

  4. Stakeholder Communication: Serving as a liaison between upper management and team members, facilitating clear communication.

  5. Performance Monitoring: Analyzing team performance metrics and reporting to senior leadership, recommending improvements as needed.

  6. Budget Management: Assisting in the preparation and management of budgets for the department.

  7. Risk Management: Identifying potential risks and developing strategies to mitigate them.

  8. Policy Development: Contributing to the creation and implementation of policies and procedures.

  9. Market Analysis: Conducting market research to inform strategic decisions and identify opportunities for growth.

  10. Collaboration: Working with cross-functional teams to align efforts and achieve common goals.

Employment Type

Full-time

Company Industry

Accounting

Department / Functional Area

Administration

About Company

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