Front Office Duty Manager
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
- Team Leadership: Supervise and lead a team of front desk associates including training scheduling and performance management.
- Guest Relations: Oversee guest checkin and checkout processes ensuring a seamless and welcoming experience for all guests.
- Problem Solving: Address guest concerns and resolve any issues that may arise during their stay in a timely and professional manner.
- Operational Support: Managing daily operations of the front office including room assignments inventory management and cashiering.
- Quality Assurance: Ensure adherence to company standards and policies maintaining high levels of cleanliness organization and professionalism at all time as per LQA Brand Standards.
- Communication: Liaise with other departments to coordinate guest requests room maintenance and special accommodations.
- Emergency Response: Act as a point of contact for emergencies and incidents following established procedures to ensure the safety and security of guests and staff.
- Reporting: Prepare daily reports including occupancy rates revenue figures and guest feedback to provide insights and support decisionmaking processes.
Qualifications :
- Minimum of 2 years experience in a front office supervisory or management role in a 5star hotel.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in hotel management software (e.g. Opera) and Microsoft Office Suite.
- Strong problemsolving skills and the ability to handle stressful situations.
- High attention to detail and organizational skills.
- Flexibility to work various shifts including weekends and holidays.
- A degree in Hospitality Management or a related field is preferred.
- Proficiency in English is required; additional languages are a plus.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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