Telecommunication Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Complete the important tasks outlined on the Officer Shift Checklist to record and follow up all job related incidences in the Officer Log
- Report broadband and telephone equipment defects to the relevant vendors
- Attend to complaints and enquiries referred to by Communications Assistant
- Highlight important events special instructions and information to the team
- Handle follow ups passed over from the previous shift
- Handle and deliver the Hotels general emails to the relevant departments promptly for follow up
- Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
- Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
- Ensure Broadband charges tally with the Hotel PMS postings
- Conduct and attend trainings daily briefings and monthly departmental meetings when necessary
- Maintain good housekeeping standards and adhere to all safety and loss control procedures
- Monitor the functionality of inhouse TV Channels Pipein music system and other equipments and systems and report any defects to Engineering Dept
- Keep an accurate record of the inventory rental equipments and stock
- Tabulate daily and monthly traffic analysis report
Qualifications :
- At least 1 year of experience in the Hospitality/Service Industry preferred
- Good spoken and written English/Russian
- Able to read and speak Arabic
- Computer Knowledge i.e. well versed with windows internet explorer and word either POS or PMS system
- Excellent management planning decision making interpersonal communication and counselling skills.
- Possess knowledge of PBX and Voicemail system Call Accounting Guest Request Management and Property Management System
- Minimum O level education with 5 credits or Diploma
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
