Consistently offer professional friendly and engaging service .
Confirm all events related information with clients.
Establish and maintain rapport with clients prior to during and post conference encouraging repeat business.
Organize convention bookings from date of booking to departure including meeting requirements guest room requirements guest room pickup food & beverage and audio visual.
Initiate billing procedures ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame.
Conduct preconference meetings with clients and pertinent departments to confirm all relevant details are communicated.
Follow departmental policies and procedures.
Follow all safety policies.
Other duties as assigned.
Qualifications :
Previous experience within a similar role required.
Computer literate in Microsoft Window applications required.
University/College degree in a related discipline preferred.
Excellent communication skills both written and verbal required.
Strong interpersonal and problem solving abilities.
Highly responsible & reliable.
Ability to focus attention on guest needs remaining calm and courteous at all times.
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