Front Desk Agent Intern
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
How does your working day look like
- Anticipate and meets guests needs and requests ensuring complete guest satisfaction. Recognizes all repeat and important guests.
- Establishes and develops personal guest contact promotes feedback and be consistently proactive in anticipating guest needs and requirements.
- Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
- Take payment from guests on departure and close their bills correctly.
- Lobby Presence and guest escort via buggy or on foot to their rooms
- Provide personalised check in to all VIP guests.
- Updates and maintains all guests profiles history files accurately.
- Be efficient in assisting guests throughout their stay with any requirements.
- Displays high product knowledge of all services and facilities of the hotel.
- Overlooking the Reception Email Inbox and the efficient and timely communication of the same.
Qualifications :
Your personality counts more than your CV
- Basic knowledge of mathematics (incl. Percentage calculations).
- Some Computer Knowledge i.e. basic experience with windows internet explorer and word.
- Good interpersonal and communication skills fluent in English.
- Acts with emotional intelligence during the guest integration to anticipate and fulfil the guests needs.
- Able to communicate effectively and to respond well (switched on) to questions and requests.
- Wellgroomed/presented.
- Outgoing and friendly personality enthusiastic and eager.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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