As a Groups & Events Coordinator you will be responsible for the seamless planning coordination and execution of events and group bookings at Swisstel Al Ghurair. This role demands a proactive detailfocused professional who excels in a dynamic fastpaced environment and consistently goes above and beyond to meet and exceed guest and client expectations.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Environmental Social and Governance activities.
What you will be doing:
Key Responsibilities:
Event Coordination:
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Oversee the planning and coordination of group bookings and events including meetings conferences social gatherings and special events.
- Liaise with clients to understand event requirements and offer solutions to ensure their expectations are met.
- Create and manage event timelines vendor coordination room setups and other logistical needs.
- Maintain a strong knowledge of event space availability and floor plans.
- Ensure smooth execution of events on the day of troubleshooting issues as they arise.
Client Relationship Management:
- Serve as the main point of contact for clients from the initial inquiry through to the events completion.
- Build and maintain strong relationships with corporate clients event planners and external suppliers.
- Ensure excellent communication with clients to understand their needs and ensure total satisfaction with services offered.
Sales and Promotion:
- Assist in promoting Swisstel Al Ghurairs event venues and services actively selling group room blocks meeting packages and event facilities through telesales.
- Prepare and send event proposals contracts and quotations in a timely manner.
- Follow up with clients postevent to gather feedback and explore future event opportunities.
Administrative Tasks:
- Maintain an organized database of event bookings and contracts.
- Track event expenses revenue and ensure that billing and invoicing are processed accurately and efficiently.
- Assist with administrative tasks as required including preparing reports and ensuring compliance with hotel standards.
Collaboration:
- Work closely with various departments (Food & Beverage Housekeeping Front Office AV etc.) to ensure all event details are clearly communicated and executed.
- Coordinate with the team to ensure high standards of service delivery for all events.
Qualifications :
- A diploma or degree in Hospitality Event Management or a related field is preferred.
- Previous experience in event coordination group sales or a similar hospitality role is preferred.
- Experience in a luxury hotel environment is a plus.
Skills and Attributes:
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- High attention to detail and ability to manage multiple tasks simultaneously.
- Proficient in MS Office (Word Excel PowerPoint) and event management software (e.g. Opera Onex FutureLog etc.).
- Fluent in English; knowledge of additional languages is an advantage.
- Ability to work under pressure and handle stressful situations.
Remote Work :
No
Employment Type :
Fulltime