Restaurant Hostess

As a Restaurant Hostess at Sushi Art Restaurant you will be the first point of contact for our valued guests providing a warm and welcoming atmosphere. Your friendly demeanor excellent communication skills and attention to detail will create a positive and memorable dining experience for our customers. You will be responsible for greeting and seating guests managing reservations and assisting with various frontofhouse tasks to ensure efficient and smooth restaurant operations.

Responsibilities:

• Greet guests with a warm and friendly demeanor as they arrive at the restaurant.
  
• Manage the seating of guests considering reservation preferences and table availability.
  
• Receive and manage reservations via phone email or inperson ensuring accurate booking information.
  
• Provide excellent customer service by assisting guests with inquiries offering menu recommendations and accommodating special requests.
  
• Maintain the cleanliness and tidiness of the waiting area and host stand.
  
• Develop a comprehensive understanding of the restaurants menu including all sushi dishes and other offerings.
  
• Communicate with the service team to ensure a smooth flow of guests and efficient table turnover.
  
• Implement the restaurants sequence of service to ensure a consistent and seamless dining experience for guests.
  
• Reach out to guests with reservation reminders before their scheduled visit.
  
• Follow up with guests after their dining experience to gather feedback and express gratitude for their patronage.
  
• Handle guest concerns or complaints with diplomacy and a customercentric approach.
  
• Handle cash transactions for guest payments accurately and securely.
  
• Process credit card transactions and provide guests with receipts.
  
• Assist in maintaining the overall cleanliness and presentation of the dining area ensuring it is welcoming and attractive.
  

Requirements

• Customer Service Skills: Excellent interpersonal skills with a friendly and approachable attitude.
  
• Communication Skills: Strong verbal communication skills and ability to convey information clearly and courteously.
  
• Organizational Skills: Ability to manage reservations and guest flow effectively in a fastpaced environment.
  
• ProblemSolving: Quick thinking and ability to handle guest concerns calmly and efficiently.
  
• Multitasking: Capacity to handle multiple tasks and prioritize responsibilities effectively.
  
• Appearance: Presentable and professional appearance in adherence to the restaurants dress code.
  
• Flexibility: Willingness to work evenings weekends and holidays based on restaurant needs.
  
• Knowledge of Japanese Cuisine (preferred): Familiarity with sushi and Japanese cuisine is advantageous but not required.
  
• Previous Experience (preferred): Experience as a hostess or in a customer service role is desirable.