Program Manager

Key responsibilities

As a Program Manager you will be responsible for the endtoend delivery of projects & programs to the customer through all deal phases.

Functional

• Ensure customer requirements and needs are clearly understood met and final delivery is made effectively on time.
• Serve as primary point of contact for any and all matters specific to customers and develop a trusted advisor relationship with key accounts customer stakeholders and executive sponsors by understanding their business needs and technical challenges.
• Use project management methodologies to provide milestones and timelines to set expectations with customer teams prior to beginning any new project initiatives.
• Take ownership of customer retention sales revenue generation and project management activities.
• Ensure the solution environments remain operationally healthy while reducing cost and complexity with high levels of performance security scalability maintainability reusability and reliability upon deployment.
• Accelerate customer adoption of Presight by leading the implementation journey.
• Engage customers in the development of reporting elements scheduling establishing guidelines and setting milestones to measure success.
• Manage project timelines milestones migration goals and business transformation strategies and ensure that all processes & procedures are executed within agreed timeframes at defined quality standards.
• Utilize technical acumen and drive technical discussions regarding incidents tradeoffs and risk management.
• Provide detailed reviews of service disruptions metrics prelaunch planning postsales and consultative expertise.
• Ensure that customer issues are dealt with in an efficient manner following predefined escalation processes for any problems that may arise.
• Design and develop biweekly presentations called Demo for customers for General Manager CTO and other stakeholders.
• Comply with QHSE (Quality Health Safety and Environment) Business Continuity Information Security Privacy Risk Compliance Management and Governance of Organizations policies procedures plans and related risk assessments.
  

Skills and attributes for success

The yardsticks of your success would include project CPI percentage variance from allocated budgets number of adjustments to project schedules percentage of ontime project completion and employee & customer NPS.

Qualifications

Requirements

• Masters Degree in Artificial Intelligence Business Analytics Business Administration or related field
• Minimum 5 years of experience in project management solution/product delivery in an AI service organization or analytics platforms & technologies
• Previous experience in IT or Healthcare industry if a good to have.
• PMP certification a must
• Native Arabic speaker due to nature of the role

This role requires intensive travel within GCC (70% of the time)

Remote Work :

No