- Screen incoming mail and telephone calls, draft responses, redirect correspondence and callers to the appropriate personnel and obtain additional information where necessary.
- Provide a time management/ diary service on behalf the Director/ Manager in order to ensure effective time usage and to avoid conflicting schedules.
- Design, organize and implement appropriate filing and record management systems to ensure that records are always current and accessible with ease.
- Assist the Director/ Manager in preparing presentations, graphs, and statistics in order to ensure they are fully prepared for their meetings.
- Organize and oversee all aspects of meetings held by the Director/ Manager including venue arrangements, invitations, memos, reports and minutes of meetings.
- Observe and apply strict levels of confidentiality and discretion in all matters related to the performance of role in order to ensure that the Director/ Manager (and as an extension Nawah's) intellectual property is guarded at all times.
- Coordinate travel arrangements with travel coordinators for the Director/ Manager.
- Act as a Subject Matter Expert (SME) on travel and expense policies and procedures including use of Human Resources Management System (HRMS) system.
- Process invoices on behalf of the Director/ Manager in liaison with the procurement and finance team ensuring compliance with Nawah's procurement and finance procedures.
- Produce various forms of documentation such as reports, presentations, memos and e-mails as required by the Director/ Manager to ensure that well written, consistent, accurate and timely documentation originates from the Director/ Manager.
- Arrange office supplies and stationary needed by the Division/ Department and ensure their availability at all times.
Stakeholder Engagement
Responsibilities And Accountabilities:
- Practice and encourage open and effective communication internally and externally in order to build and nurture effective working relationships.