Account Manager UAE - Amideast Inc

POSITION DESCRIPTION

The Account Manager is responsible for increasing awareness about Amideast and its services in particular integrating English learning and testing products as well as meeting or exceeding assigned sales quotas and providing outstanding customer service. The representative is expected to be able to knowledgeably communicate about educational and testingrelated products to the public private and academic sectors; gather market intelligence; and provide input to social media campaigns among other duties. The Account Manager is responsible for an integrated academic sales plan covering CMD targets.

The Account Manager role represents the key point of contact between Amideast/UAE (nationwide) and is directly responsible for the maximization of sales for Amideasts Academic testing products. This position is key in the turnover of sales and reaching to the current and future clients.

The role will work directly with the Country Director to identify potential new clients negotiating contracts aiming to achieve monthly and annual targets acting as a bridge between Amideast/UAE and its current market and future markets gathering market and customer information to enable negotiations regarding variations in prices delivery and customer specifications.

RESPONSIBILITIES

• Understand and be able to articulate Amideasts current and future product and service offerings
• Produce an annual business plan with quantifiable goals for internal and external distribution
• Develop and implement strategies to increase awareness of Amideast and its products and services reaching out to audiences in the public private and academic sectors
• Develop and implement sales strategy for all testing products with particular emphasis on the TOEFL assessment family including: The TOEFL ITP Assessment Series The TOEFL Young Students Series The TOEFL Junior Tests The TOEFL Primary Tests.
• Support sales for the TOEIC assessment family including the TOEIC Listening and Reading test the TOEIC Speaking and Writing tests and the TOEIC Bridge
• Work closely with program staff to ensure the accuracy and appropriateness of marketing and sales efforts and to ensure needed followup
• Maintain a database of marketing contacts including cold calls to new prospects as a daily component of all sales strategies
• Maintain regular contact with existing clients to provide ongoing customer service and ensure client retention
• Provide recommendations to the Country Director regarding areas of new program development
• Represent Amideast as needed at conferences and exhibitions
• Arrange meetings with potential customers
• Gather market intelligence
• Communicate all prospect and client activity to the Country Director and as needed to Amideast Headquarters
• Communicate product or service issues as related by prospective and existing clients to the Country Director
• Abide by all organizational pricing policies
• Submit a weekly sales summary to the Country Director and Amideast Headquarters outlining the previous weeks business accomplishments and comparing them to the annual sales plan summarizing the current months expected accomplishments and identifying areas needing upper management direction
• Provide input to social media marketing campaigns

  QUALIFICATIONS AND SKILLS

  Required:

• Bachelors degree
• A minimum of five years of relevant work experience
• Excellent customer service skills
• Strong verbal and written communication skills
• Ability to work independently and to take initiative in a proactive resultsoriented manner
• Ability to work within deadlines and frequently shifting priorities
• Strong computer skills specifically with MS Office Suite in particular Excel and ability to master other software quickly
• Ability to work in a professional cooperative manner with colleagues and clients
• Ability to work independently and to take initiative in a proactive resultsoriented manner
• Ability to work within deadlines and frequently shifting priorities
• Attention to detail
• Willingness to accept new assignments enthusiastically openness to learn and to apply information gained to better support Amideast staff
• Displays enthusiasm and selfconfidence

  Preferred:

• Minimum five (5) years experience in Business Development/Sales and Marketing role in Educational Institute
• Experience in Test Centre management

  WORK ENVIRONMENT

  The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office

• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.