Operations Manager - Kids Park

Our client one of the world s leading sports resorts is looking for an Operations Manager Kids Park from the hospitality or sports facilities sector to be based in Abu Dhabi UAE.

The Operations Manager will be responsible for managing all aspects of the Kids Park operations including staff management customer service safety and facility maintenance. The ideal candidate will have a strong background in operations management excellent leadership skills and a passion for creating memorable experiences for children and their families.

Key Responsibilities:

Oversee daily operations of the Kids Park ensuring a safe clean and welcoming environment.

Develop and implement operational policies and procedures to enhance efficiency and customer satisfaction.

Monitor and manage operational budgets expenses and financial performance.

Recruit train and supervise staff including play attendants maintenance personnel and customer service representatives.

Schedule staff shifts and ensure adequate coverage during peak times and special events.

Conduct regular performance evaluations and provide ongoing training and development opportunities.

Ensure exceptional customer service is provided to all guests.

Handle customer inquiries complaints and feedback in a professional and timely manner.

Develop and implement customer service initiatives to enhance the guest experience.

Ensure all safety protocols and procedures are followed including regular safety inspections and drills.

Maintain compliance with local health and safety regulations.

Address and resolve any safety issues or incidents promptly.

Oversee the maintenance and cleanliness of the park including play equipment restrooms and common areas.

Coordinate with maintenance staff and external vendors for repairs and upkeep.

Conduct regular facility inspections to ensure high standards are maintained.

Plan and coordinate special events birthday parties and educational programs.

Work with marketing and sales teams to promote events and drive attendance.

Manage event budgets and logistics to ensure successful execution.

Build relationships with local schools community organizations and businesses to promote the Kids Park.

Participate in community events and initiatives to enhance the park s visibility and reputation.

Requirements

Workplace:

Abu Dhabi

To know other vacancies we have please feel free to visit our website

Follow the Black Pearl channel on WhatsApp.

Disclaimer: Please note that Black Pearl will never ask any of its candidates for any payment in exchange for our service in helping candidates find a job. Our service is free to our candidates and the recruitment fee is paid by our clients. If you receive any emails SMS or calls requesting you to pay from someone claiming to be an employee of Black Pearl before they can process your application please report and write an email to or contact our office at.