Manufacturing Line Quality Engineer

3 months contract with Camden Council

Job Summary:

To provide a front-line customer support in a busy service primarily triaging new applications to ensure that they are aware of the support and assistance that can be provided.

Duties will include be the first point of contact to applicants that have self-referred using our online form and conducting a brief initial evaluation of an applicant s housing needs and providing relevant housing options and advice, and if required direct client to services that may be able to assist further.

Working alongside existing staff, managers, external and partnership agencies the role will require the candidate to have a good level of customer experience, resilience as well as being highly organised and an excellent communicator.

Knowledge of the Homeless Reduction Act 2017 as well as a sound knowledge of the current housing climate as well as the ability to interpret and apply a Council Allocation Scheme is necessary.

Sample of Key Duties/Accountabilities:

To provide tailored advice on housing options, training & employment, wellbeing & welfare benefits/money management to customers threatened with homelessness or who are living in private rent accommodation or other settled non-social housing.

To respond effectively to, prevent homelessness through advice, negotiation, mediation, or conciliation, or by securing immediate access to alternative accommodation and generally promoting a housing options approach to service delivery to a full range of customers.

To maintain and develop extensive and specialist knowledge of housing options, homelessness law and practice and related fields including housing benefit and welfare rights.

To deliver advice from drop-in service and to attend advice and options surgeries and outreach sessions as required, and to visit people at home who are threatened with homelessness as necessary.

To ensure the effective referral of all customers to partner service providers including to the Homelessness Assessment and Support Teams where homelessness cannot be prevented and the household wishes to pursue an application under Part VII, Homelessness Act 1996 (as amended) and to make recommendations regarding the award of additional preference points under the allocations scheme.

To assist households with a Part VI self-assessment application and to help those customers or who need support to bid for permanent Council or Housing Association properties, referring them where appropriate to the Transitional Registration Team or the Permanent Allocations Team.

Essential Experience Required:

Good knowledge of homelessness prevention and the public and private sector options available to people in housing need.

Good knowledge the issues affecting homeless, or households threatened with homelessness and the range of policy initiatives to address these.

Good knowledge of housing options, opportunities, training & employment, wellbeing, welfare benefits and debt.

Good working knowledge of immigration and related social welfare legislation and benefit regulations.

Additional information to note:

This position is subject to a DBS check.

The closing date for this position is Thursday 30/03/2023 @ 11:00AM