Coordination with customers, Support & Customer Service, Sales, Revenue generation.
To open minimum 8 non-borrowing accounts in a month.
Adhere to and achieve, the liability / Forex / Operating income targets from the new Bookings
To grow the Liability base of Conventional and Islamic Deposits and CASA balances.
Ensure immediate processing of applications received from customers.
Ensuring account opening processes and in accordance to policy and procedures of NBF’s of compliance and Risk appetite statement.
Should have complete knowledge of NBF Liability products and offerings, including Cask management Products.
Cross sell FX to potential customers to ensure maximum wallet share and liaise with Treasury Dept. to refer such customers.
To be aware of product offered in the market by competitors and provide constructive feedback on product, process and service improvement.
Effective management of customer grievances and complaints and timely resolution of the same.
Ensure that the requisite Operating Income and Average balance targets are achieved from Existing and New to Bank Customer.
Ensure at all time to safeguard the reputation of NBF and avoid overcommitting and under delivering.
Maintain transparency with line manager and declare source of referrals.
Conduct necessary and additional due diligence jointly as a team and ensure only the right accounts as per the Bank’s risk appetite are allowed to onboard.
At all times ensure that the Bank’s reputation is not put at threat and enhance the reputation wherever possible.
Whistle blow where necessary to alert team and members to take appropriate corrective action in high risk accounts.
Assist the team in obtaining necessary documentation from the clients to satisfy the Bank’s due diligence requirements and keep the client account record up to date
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