- Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
- Long Term planning to create initiatives that furthers the outlet overall goal
- Assessing and analysing outlet budgets to find ways to minimize expenses optimize profits
- Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
- Identifying of opportunities to expand or shift course in order to take advantage of changes in the market
- Monitor the reservation status and communicate with culinary team
- Plan and control manning to meet business needs and according to budget
- Work with Talent & Culture to recruit suitable colleagues
- Control outsource labour supply, casual labour and overtime
- Communicate with team during daily briefings and conduct monthly department meetings
- Ensure regular training and re-training when needed
- Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed by
- Ensure hygiene and food safety compliance in the outlet and related areas
Provide Memorable Dining Experience That Exceeds Guests’ Expectations
- Lead the F&B team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
- Lead a Heartist® approach to guest experience/service with the F&B team
- Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
- Work closely with the culinary team to maintain food quality and to create attractive food products that support the image of the outlet/hotel and incremental business volume
- Regular review of guest comments/VOG with the team and implement right solutions for continuous improvement
- Focus on the dining experience for LCAH members