Officer - Customer Service Operation

• Provide support to agents, addressing inquiries, resolving issues, and assisting with onboarding and training
• Offer exceptional customer support by addressing customer inquiries, resolving issues, and ensuring a positive customer experience
• Assist the finance team in reconciling financial transactions, ensuring accuracy, and resolving discrepancies
• Oversee and manage FTP uploads, ensuring data transfer and file sharing are secure and efficient
• Administer and support one-time password activities for user authentication and data security.
• Maintain and secure browsers and applications for safe use
• Manage access levels and permissions for users, ensuring security and data protection
• Manage and update location information and network data to ensure accurate service availability
• Collaborate with the IT team to address network-related issues and improvements
• Oversee currency updates and modifications to align with changing financial regulations
• Ensure all systems and documentation are updated accordingly
• Coordinate and schedule services, ensuring timely delivery
• Manage service schedules and rescheduling as needed
• Oversee the accurate and efficient processing of financial transactions
• Handle transaction amendments as required by customers or regulatory changes
• Authorize and approve transactions within defined limits
• Handle transaction amendments or cancellations following established procedures

The Successful Applicant

What is required and what we’re looking for

• Bachelor's degree in business, finance, or a related field.
• Min 2-3 Yrs. experience in operations and data management, preferably in the financial or fintech sector.
• Strong data management and analytical skills.
• Excellent attention to detail.
• Effective communication and collaboration with cross-functional teams.
• Proficiency in relevant software and data processing tools.
• Time management and organizational skills to meet deadlines and prioritize tasks effectively.
• Understanding of financial regulations and compliance standards.
• Knowledge of data management and security best practices.
• Familiarity with transaction processing and credit management.