IT Support Engineer

ITP Media Group is one of the largest media companies in the Middle East with a portfolio of more than 80 brands. The company delivers quality data content to its readers viewers delegates and guests through digital print events awards video content social media platforms and social media influencers. These brands include major international and regional names such as Time Out Arabian Business Harper s Bazaar Construction Week Esquire and GQ.

ITP Media Group seeks an adept IT Support Engineer to oversee network and server infrastructure ensuring robust security and optimal performance. Responsibilities include managing IT software documenting processes providing timely support and maintaining hardware/software inventory. The role involves proactive troubleshooting and vendor coordination to support organizational needs effectively.

Job Responsibilities

Manage network and server infrastructure and document IT processes and procedures

Manage hardware and software inventory

Conduct software installations

Perform software and hardware upgrades

Perform LAN/WAN and security analysis

Implement new software and hardware systems

Manage IT projects

Perform LAN/WAN and network security implementation

Requirements And Skills:

2 years of experience in a technical support role

Knowledge of basic networking concepts and applications

Ability to analyse problems and create solutions

Experience working with Active Directory

Experience working with Microsoft Exchange O365

Deployment of office applications

Troubleshooting and preventative maintenance