Learning Quality Intern

Job Description

• Maintain attendance reports and proactively coordinate attendance with departments to reduce number of colleagues pending for required sessions.
• Assist with preparation of T&C and L&D events.
• Filing of documentation after Raffles Brand Orientation, Code of Ethics, SOP training, PCI Data Security compliance updates as and when required.
• Plan and organise training sessions with the L&D Manager.
• Prepare handouts for training sessions as and when necessary.
• Prepare certificates for cross training and inhouse training.
• Promote the learning offerings within the hotel.
• Coordinate different project roll-outs and training transfers.
• Assist Quality Manager in administrative tasks, monitoring and responding to guest reviews using relevant templates.
• Updating of notice boards on a regular basis and also to monitor all other department notice boards.
• Prepare data reports using the Trustyou platform.
  

PERSONAL ATTRIBUTES

• Should have the ability to build trusting relationships with others.
• Should be creative, effective team player, possessing a high degree of professionalism, business acumen, energy and determination.
• Must project positive attitude, and outgoing personality.
• Guest oriented.
• Should be computer literate with working knowledge of: Excel, MS Word, Power Point & Publisher.
• Must be passionate about learning
• Must have an ability to work cohesively as part of a team
• Should be highly responsible and reliable
• Must have the ability to work well under pressure in an accelerated environment
• Must have a professional and neat presentation.
  

Qualifications

• Knowledge of Microsoft Office applications (Excel, PowerPoint, Word) (required)
• Basic knowledge of luxury hotel standards and operations
• Knowledge of statistics and general calculation, ability to analyse and process information.
• Outstanding communication skills, both written and verbal. (Additional foreign language would be an advantage)
  

Experience

We are looking for an enthusiastic intern who is currently pursuing Bachelor’s degree from a reputable Hotel School or University.