Senior Sales Manager
Posted on :
27-10-2024
Employer Active
1 Vacancy
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Job Description
- Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.
- Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concern to offer better business solution.
- Cross sells brand across MOHG portfolio through MObilise programme.
- Ensures all requests are handled in the time frame set by the company.
- Attends weekly and monthly department meetings and prepares account performance accordingly and contributes with market and customer feedback.
- Covers accounts when required by Department Head.
- Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
- Sets a positive example for Sales, Reservations and Conference Sales teams.
- Handles guest complaints and disputes.
- Ensures an excellent working relationship with all colleagues within the hotel
- Utilizes all available on the job training tools for colleagues.
- Conducts sites visits as required by hotel operation
Employment Type
Full Time
Department / Functional Area
Key Skills
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