Senior Customer Service Representative

Job Description:

Handling incoming and outgoing calls and responding to customer’s emails and chats
Management and resolve customer complaints/queries.
Identify and escalate issues to supervisors.
Provide service information to customers.
Document all call information according to standard operating procedures.
Follow up customer calls where necessary.
Complete call logs and reports

Basic requirements for the role:

Proven experience working as a Contact Centre Agent in any Financial Industry
Good communication and interpersonal skills