Sales Executive

Building Successful Relationships

• Gets involved in community-based organizations to position property for group/catering sales opportunities and participates in community and hotel networking events
• Engages in property related events that support the development of existing and new accounts (e.g., General Manager (GM) Reception, Concierge Level hospitality, etc.).
• Builds and strengthens relationships with existing and new customers to enable future bookings.
• Attends and facilitates pre-planning visits to establish consistent customer communication.
• Entertains customers by showing them the property and key locations surrounding the property; provides after-hours entertaining for customers.
• Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
• Executes exemplary customer service to drive customer satisfaction and loyalty and as necessary, refers them to the appropriate owner.
• Gains understanding of the property‘s primary target customer and service expectations; recommends appropriate features and services to best meet their needs and exceed their expectations.
• Visits neighbourhood target and local small business accounts and coordinates follow up efforts.
• Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs.
• Partners with account leaders to pull through business from customer accounts deployed outside the local market.
• Performs other duties, as assigned, to meet business needs.
  

At SO/ Uptown Dubai we do more than just deliver a service. We endeavour to think big, go beyond expectation to make a positive impact that creates an unforgettable experience for our guests and our teams. We’re all expected to show initiative, empowerment and willingness to provide a wide range of services that guide guests throughout their stay at SO/. Whether it is to address guests’ enquiries, preparing reports, operations or just sharing with a guest what is hot in Uptown, from a guest’s perspective every exchange should feel seamless and effortless.

At all levels and positions within our organization, our success is incumbent on a set of behaviours each of us are committed to. These include adhering to company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards. Because we’re an avant-garde and stylish brand, we’re also passionate about maintaining a professional uniform, personal appearance, and bespoke communications. There is no room for ego: come as you are, humble and kind. At SO/ we work hard, but make it fun.

You will constantly be on the move, walking about and being hands-on. You might even need to lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance. Most of all, our aim is to do things right, not just the first time but every single time to the benefit of our guests, our hotel and each other because we’re all in it together!

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• Resume *. We accept .pdf, .doc, and .docx formats.
  

The file must be of type doc, pdf, docx and not exceed 2MB.

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