IT - Support - Noya British School - Aldar Academies

Aldar Education are currently seeking a IT Support for Noya British School to support our growing family of owned and operated schools in the UAE.

Noya British School proudly a part of Aldar Education and situated on the vibrant Yas Island in Abu Dhabi stands as the newest flagship school for the Aldar Schools brand. Nestled in a community that offers proximity to various amenities entertainment options and a vibrant international environment Noya British School creates an enriching and convenient backdrop for families seeking a worldclass education.

Minimum Qualifications:

• Bachelors degree in Computer Science Information Technology or similar
• ITIL v3 or v4 Foundation in IT Service Management
• Microsoft administrator certifications in servers Azure Desktop and Office 365
• CompTIA Servers is a plus

Minimum Experience:

• At least 5 years of system administration database and web apps experience

Job Specific Knowledge & Skills:

• Working knowledge of virtualization VMWare SAN/NAS Storage HCI etc. Relevant certifications is highly desirable.
• Strong knowledge of Microsoft Azure O365 and windows Server environment. Relevant certification is a must.
• Experience with PowerShell scripting for automation of Office365 is a plus.
• Expert knowledge of security storage data protection and disaster recovery protocols

Main Duties:

• Routine administrating and maintenance of AEs core IT operating systems and productivity suites.
• Installation and upgrade computer components and software manage virtual servers and integrate automation processes.
• Troubleshoot hardware and software errors by running diagnostics documenting problems and resolutions prioritizing problems and assessing impact of issues.
• Administration and management of windowsbased systems and group policies for AE (HQ and AA).
• Provide documentation and technical specifications to IT staff for planning and implementing new or existing IT infrastructure.
• Perform regular backup operations and implement appropriate processes for data protection disaster recovery and failover procedures.
• Administration of Datacenters / Server rooms and its equipment
• Administration of enterprise security solutions such as antivirus and Veeam backup
• Lead desktop and helpdesk support efforts making sure all desktop applications workstations and related equipment problems are resolved in a timely manner with limited disruption.
• Perform routine/scheduled audits of the systems including all backups.
• Administration of Active Directory domain controllers and group policies.
• Administration of Microsoft Office 365.
• Configuration and upgradation of Windows and MAC based devices and their management centrally through SCCM and other similar solutions.
• Configuration and upgradation of mobile devices (iOS Android) and their management centrally through Meraki MDM Intune and other MDM solutions.
• Set up user accounts and workstations
• Support end users (password reset lockunlock accounts etc)
• Implement the group policies for user accounts and workstations
• Administrating and maintaining the file servers
• Monitoring and maintaining DR Site (Azure or other)
• Upgrade systems with new releases patches and upgrades
• Support and resolve software and application issues
• Installation configuration and maintenance of Servers Storage Office 365 SCCM Virtual Machines and required web apps
• Configuration and maintenance of backup
• Troubleshooting root cause analysis and documentation of IT related issues
• Effective utilization of IT helpdesk solution for routine IT operations.
• Monitoring system performance
• Support site engineers with all the desktop applications workstations and related equipment problems and resolve them in a timely manner.