Specialist - Relatio....
Specialist - Relationship Management
Posted on :
06-06-2024
Employer Active
1 Vacancy
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Job Description
- Supporting customer on their specific needs and achieve desired level of satisfaction by providing insights and updates
- Act as a liaison between clients and the ADGM ecosystem ensuring that all communication is clear and timely
- SPOC to support customers in upselling activities (upgrade license, adding activities etc.)
- Execution of customer retention strategies (for cos. intending to deregister)
- Collaborate with Marcoms and Business Development on events and initiatives
- Act as a primary point of contact for customers providing timely and effective support to meet their specific needs and ensure their satisfaction.
- Proactively identifying and resolving customer complaints, queries as well as offering value-added upsell activities.
- Contribute to increase of customer engagement and reduce the risk of customer churn.
- Continue to learn and analyse the customer feedback and provide inputs to improve the services.
Employment Type
Full Time
Department / Functional Area
Key Skills
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