Assistant Vice President - Call Centre

• Able to collaborate and coordinate with various department for resolution
• Ensure regular training,supervising, guiding and motivating their staff members to provide excellent services to customers
• Implement new customer service metrics and reporting systems
• Conduct daily team huddles to ensure that team members are provided with any process changes and/or updated information
• Monitor call center performance metrics and develop and implement strategies to improve customer service
• Strict adherence to process turn around times and adhere to commitments made to the client
  

Required skills to be successful:

• Highly motivated with an ability to handle work pressure and to meet tight deadlines
• Excellent communication and interpersonal skills with high customer service orientation
• Excellent time management and organization skills
• Excellent Telephone Etiquette
• Excellent Problem solving abilities
• Excellent Data Analytical skills