Retail Operations Manager

Description

• Providing the finance and planning departments with store input for the financial and merchandise planning activities; e.g., new stores, expected sales densities
• Defining store profiles (e.g., by location, customer type, weather) and grouping stores accordingly and defining (statistically) what are the main attributes of profiles in terms of customers, products, customer choices.
• Providing direct link to regions and spending time in discussion with, and on location, with selected stores to solicit and collate feedback from field.
• Providing weekly store-level synthesis of store performance, containing store-level product insights, emerging trends, etc.
• Attending weekly in-season trading meetings to provide store planners and merchandisers with store-level insight
• Coordinating regular collection of feedback from stores (via formal questionnaire) on what is working well
• Providing input into expansion function on their pro-forma new store forecasts as part of new store approval process
• Defining standards, processes and main magnitudes at stores, e.g.:
• Store characteristics (key figures, organization and layout)
• In-store and back office operations
• Storage capacity
• Customer experience areas (e.g., waiting time)
• Breakdown of overall store hours by staff member and activity
• Traffic and staffing levels
• Identifying best practices across stores
• Defining guidelines, based on expertise and best-practices
• Communicating guidelines to stores in an understandable and actionable way, so that the store manager can apply them
  

Education

Masters in Business Administration

Around 8 Years of Retail experience (preferably Footwear or Garments).

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