Business Software Administrator
Posted on :
16-05-2024
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Job Description
Requirements:
- At least 2 years of experience in software administration particularly with SaaS platforms.
- Proven track record working with CRM systems such as HubSpot Microsoft Dynamics or Salesforce with a minimum of 2 years in a relevant role.
- Either hold Microsoft Certifications such as Microsoft Office Specialist (MOS) for Word Excel and PowerPoint and Microsoft 365 Certified: Enterprise Administrator Expert or possess an equivalent level of knowledge and handson experience with the Microsoft 365 suite of applications.
- Experience in user administration and managing Azure AD.
- Excellent verbal and written communication skills in English with a strong ability to work collaboratively across different teams and with clients.
- Highly organized with the capability to manage multiple tasks and projects simultaneously.
- Strong problemsolving skills with a logical and analytical approach to addressing challenges.
- Familiarity with Atlassian tools primarily Jira and Confluence as these are integral to our operational processes.
- Proven track record of working with CRM systems such as HubSpot Microsoft Dynamics or Salesforce including experience in user administration and managing Azure AD.
- Demonstrated expertise in administering optimizing and ensuring the reliability of Microsoft 365 applications critical to business operations such as Teams Outlook OneDrive SharePoint Word and Excel.
- Strong technical aptitude with the ability to troubleshoot and address technical challenges along with analytical skills to identify opportunities for system enhancements and efficiency gains.
- Direct experience with implementation configuration and use of CPQ software is desirable.
- Ability to work independently with minimal supervision demonstrating initiative and selfdirection.
- Comfortable working in and contributing to a distributed global team environment.
- Some understanding of software development practices would be beneficial although not mandatory.
- Familiarity with Atlassian tools primarily Jira and Confluence as these are integral to our operational processes.
Responsibilities:
- Lead the development and ongoing refinement of CPQ document templates ensuring they leverage the capabilities of Microsoft Office tools effectively to meet business and client needs.
- Configure and customize the CPQ platform to align with project specifications and requirements with a focus on beautiful and highly compatible document outputs.
- Oversee the daytoday management of internal Microsoft365 applications and HubSpot including user access security settings and feature updates.
- Monitor system performance conduct regular health checks and implement enhancements to ensure optimal functionality and user experience.
- Facilitate the integration of HubSpot with other internal business systems providing technical support and guidance to ensure seamless operation and data consistency.
- Act as the first point of contact for technical issues within the internal business systems ensuring timely resolution and minimal disruption to business operations.
- Collaborate with project teams on CPQ implementations contributing technical expertise and support to ensure project success.
- Continuously evaluate and improve internal processes and systems leveraging feedback and analytics to drive efficiency and effectiveness.
- Contribute to the development and maintenance of an internal knowledge base documenting best practices troubleshooting guides and system updates.
- Design and deliver training programs for internal teams and clients on effectively using the CPQ system Microsoft 365 applications and HubSpot to enhance productivity and user engagement.
- Represent the voice of the user in discussions with product and engineering teams advocating for features and improvements that enhance user satisfaction and performance.
- Support the deployment of new releases and updates to internal business systems ensuring thorough testing and validation to maintain system integrity and performance.
- Maintain comprehensive documentation for system configurations data mappings and workflow processes ensuring accuracy and accessibility for all stakeholders.
Remote Work :
No
Employment Type
Full Time
Key Skills
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