Head of Service Quality Risk
Posted on :
08-09-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- 10+ years of experience in senior leadership roles within customer experience, service quality, risk management, or process improvement, preferably in the banking or financial services industry.
- Proven track record of driving customer-centric initiatives and implementing successful process improvements to enhance service delivery and operational efficiency.
- Deep understanding of digital banking solutions and emerging technologies, with experience in implementing digital initiatives.
- Strategic Thinking: Ability to develop and execute strategic plans aligned with organizational goals and customer needs.
- Leadership: Demonstrated ability to inspire and motivate teams, drive performance, and foster a culture of continuous improvement and innovation.
- Problem-Solving: Strong problem-solving skills with the ability to identify root causes, analyze complex issues, and develop practical solutions.
- Collaboration: Proven track record of collaborating effectively with cross-functional teams to achieve common goals and deliver results.
- Change Management: Experience leading change initiatives and managing organizational transformations to drive sustainable business outcomes.
- Preferably Bachelor’s degree in business administration.
- Professional certifications in customer experience management, risk management, process improvement (e.g., Six Sigma, Lean, Agile)
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
