Client Success Manager - recognified

We are looking for a talented Client Success Manager to join our Dubai office and change the world of advertising together as we are developing privacyfirst contextbased technology to push the boundaries of cookieless advertising.

WHO WE ARE:

Seedtag is the leading Contextual Advertising Platform. Our proprietary machine learningbased technology provides a humanlike understanding of the content in the web the highest level of brand safety in the industry and unmatched cookieless targeting capabilities.

We engage with the market on both demand and supply sides to create activate and launch highquality advertising campaigns at scale. We are committed to creating a more beautiful respectful and engaging way to do advertising.

If you are interested in joining one of the fastestgrowing companies in EMEA and working on massive scalability challenges this is the place for you.

KEY FIGURES

2014 Founded by two exGooglers

2021 Fundraising round of 40M & 10 countries & 230 Seedtaggers

2022 Fundraising round of 250M expansion into the U.S market Asia

2023 Expansion into 15 countries 400 Seedtaggers

YOUR CHALLENGE:

By providing exceptional service from a customers very first touch point through to activation and postcampaign analysis Seedtag aims to provide a painfree launch process watchful stewardship unparalleled insights during flight and a solutionsoriented analysis that optimizes toward client KPIs and outcomes. With thorough measurement and reporting to demonstrate the power of our platform including custom recommendations on how a clients strategy can evolve and improve the Client Success Manager will become the trusted consultative partner of brands and agencies looking to leverage cookieless privacyfirst contextual solutions that drive measurable results.

Strategic Campaign Design:

• Develop strategies including upselling approaches to enhance campaign performance (e.g. new products channels audience targeting)

Campaign Execution:

• Initiate and implement client campaigns in alignment with agreedupon timelines and budgets collaborating with the Ad Operations team

Client Communication:

• Respond to client inquiries promptly and coordinate internal responses
• Ensure timely communication of any changes or issues affecting client campaigns

Performance Tracking and Metrics:

• Track pod retention rate and campaign success metrics aiming for >90% KPI attainment
• Achieve Quarterly Incremental Revenue Goals for key accounts within the responsibility

Reporting and Insights:

• Provide clients with regular campaign performance reports based on their preferences (e.g. weekly monthly)
• Conduct postcampaign analysis within one week to identify areas for improvement

Issue Resolution and Escalation:

• Monitor campaign performance regularly making necessary adjustments in partnership
• Escalate unresolved issues to senior management or Adops summarizing problems and attempted solutions clearly

Team Collaboration:

• Hold regular team meetings with stakeholders to discuss client accounts share updates and collaborate on strategies

Tools Utilization:

• Leverage internal tools (e.g. Salesforce Slack Jira) for efficient internal communication and task management

Customer Satisfaction:

• Maintain a high customer satisfaction score by delivering professional and effective client services

YOU WILL SUCCEED IN THIS ROLE IF:

• You have 3 years of Media Advertising or Technology experience in a sales marketing or support role including internships
• You understand key consumer trends with a focus on digital advertising privacy and programmatic
• You excel at building strong relationships with clients with communication skills being one of your top attributes
• You are proficient in English with excellent business writing skills in email and deck format
• You have an eye for design and can build visually appealing presentations from scratch
• You have strong relationships at key agencies and clients

SEEDTAG PERKS:

Key moment to join Seedtag in terms of growth and opportunities

One Seedtag: Work for a month from any of our open offices with travel and stay paid if youre a top performer (think of Brazil Mexico... )

• Real flexible schedule to balance work and personal life

A harassmentfree supportive and safe environment to ensure the healthiest and friendliest professional experience fostering diversity at all levels

Optional companypaid English French and/or Spanish courses

Access to learning opportunities (learning & development budget) and Odilo online academy where you can learn as much as you want

We love what we do but we also love having fun. We have many team activities you can join and enjoy with your colleagues!

BENEFITS OF WORKING AT SEEDTAG

• Growth: International highly demanding work environment in one of the fastest growing AdTech companies in Europe. We reject thats the way its always been done. In Seedtag you can find an energetic fresh workplace multicultural work environment where our members are from different countries in Europe LATAM the US and so many more!
• Impact: The chance to have a direct impact here you dont work for the sake of working we all have an impact on Seedtag in our own way rowing in the same direction
• Diversity of methodology and people: Seedtag DNA is unique and highly appreciated by very different types of Seedtagers. We embrace diversity and encourage everyone to seek the best version of themselves and to show who they really are. With a totally flexible methodology
• Flexibility: At Seedtag we trust you you can work from home the beach or the office in our hybrid mode

Are you ready to join the Seedtag adventure Then send us your CV!