Answer telephone, screen and direct calls
Dispatch customer Recovery Requests to Service Advisors
Receive Recovery Requests from Service Advisors, send request to Service Provider, and follow up recovery progress with Customer.
Take and relay messages.
Provide information to callers.
Greet persons entering organization.
Direct persons to correct destination.
Deal with queries from the public and customers.
Ensures knowledge of staff movements in and out of organization.
General administrative and clerical support.
Prepare letters and documents.