Customer Success Manager Construction Engineering
Posted on :
25-08-2024
Employer Active
1 Vacancy
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Job Description
- Develop long-term partnership with customers to ensure they remain successful by realizing the full value of their investment to ensure renewals and expansions.
- Act as the main point of contact for Oracle customers and acts as a point of escalation for your customer’s critical issues
- Works closely with the Account Management and Sales teams to support strategic client initiatives
- Manages and supports the delivery of the Operational Plan and Key Success metrics as required to support a successful renewal and expansion.
- Develops and maintains relationships with senior management across lines of business and third parties.
- Plans and deploys support activities to ensure effective delivery within agreed budgetary constraints.
- Manages change, risk, issues, and monitors the client status and ‘health’ to support customer satisfaction levels
- Advises the customer on effective and efficient way to use Oracle support services and products, tools, systems, interfaces, and procedures.
- Manage on-boarding, upgrades, patching and other change management activities for cloud customers
- Guide customers through significant service milestones such as upgrades, new releases etc.
- Drive customer adoption working with internal CEGBU teams (Product, Engineering, Sales, Provisioning, etc.)
- Assures and improves the quality of the service, maintaining accurate account information.
- Communicates opportunities for customers to engage with Oracle such as technical events and business seminars.
- Assists in the renewal of client agreements and contributes to pre-sales activities where required.
- Provide generic best practices and industry benchmarking materials via self-service and proactive push communication.
- Collaborate with Oracle’s Marketing team by encouraging customer advocacy and creation of case studies to help maintain the Customer References program
- Identify expansion opportunities via high value relationship with the client
Employment Type
Full Time
Department / Functional Area
Key Skills
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