Technical Author- Onshore Operations

LOCATION:

Owens Asia, Inc. is located at One West Aeropark, Clark Freeport Zone, Philippines

JOB DESCRIPTION:

• The IT Specialist will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.

JOB RESPONSIBILITIES:

• Installing new software and hardware components.
• Regularly evaluating our IT systems to ensure they meet the necessary demands.
• Assisting with network administration tasks.
• Ensuring data storage is safe and secure.
• Resolving all issues employees have with their IT systems and software.
• Educating employees about network security and best practices for computer usage.
• Supporting the day-to-day operations of our computer network.
• Provides technical support and guidance to resolve users' computer hardware and software problems.
• Maintains logs of support services provided in the ticketing system or other appropriate databases.
• Develops training materials and/or provides onsite training as requested.
• Performs other related duties as assigned.

JOB REQUIREMENTS:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• With knowledge in Mac OS
• Proficient with Microsoft Office Suite.
• Thorough understanding of technology commonly used by clients and employees.
• Ability to explain technical problems to non-technical employees.

Skills:

• Ability to Learn New Software and Hardware.
• Active Listening.
• Analysis of Technical Issues.
• Application Support.
• Assessing Customer Support Needs.
• Attention to Detail.
• Strong knowledge of software packages.

Hiring Process & Privacy Notice

Owens collects information from job applicants during the recruitment process.

Owens processes your personal data in a manner consistent with the data protection requirements for your location and the location of the hiring company. Owens may process your data on one or more of the following bases; entering into or the performance of a contract, consent, or legitimate interests. Owens operates in a number of international locations and your application may be processed in any of these locations. International transfer of your personal data between Owens companies is subject to standard EU international contractual clauses, when applicable.

To obtain a job with one of our companies, you may be required to take assessment tests and complete and pass a background screening, including criminal records checks.

Information you will supply may be disclosed to third parties, including agents or vendors of the company you are applying to, law enforcement agencies, state or federal agencies, courts, schools, and employers to handle the recruitment and background screening process. Information may be transmitted to another country other than the country you are located in or applying to, including countries outside the EU with a different level of data protection or inadequate data protection laws defined by the European Commission.

Recruitment information is generally retained for 6 months unless there is an extended legal mandatory retention period. If you would like us to keep your information for future career opportunities, please indicate your consent below. If you are hired, your information will be retained for longer.

For more information on our privacy practices and your rights, visit the Owens OnLine Privacy Policies page.