Coffee Operations Specialist

Operational Excellence:

• Oversee the maintenance of in-store equipment to ensure they are in good working condition.
• Evaluate food preparation & packing techniques within stores focused on delivering the best products to our customers.
• Collaborate with the operations team to identify functional gaps and drive process improvement plans.
• Build & own SOP rollouts from ideation to implementation. Ensure SOP’s are consistently monitored and followed within in-store setup
  

Compliance & Safety:

• Ensure that all operational processes comply with health and safety regulations, including food handling and preparation standards.
• Maintain and update documentation related to quality assurance processes and compliance with industry standards.
  

Training & Development:

• Train new and existing staff on quality control procedures, operational processes, and customer service standards.
• Supporting Area Managers in new launch initiatives by training team members on products.
• Implement ongoing training programs to keep staff updated on the latest industry trends, quality standards, and operational best practices