IT Business Analyst
Posted on :
19-04-2024
Employer Active
1 Vacancy
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Job Description
- Support in the implementation of CRM solutions tailored to optimize automotive sales and after-sales processes, resulting in streamlined operations.
- The candidate should have thorough knowledge on below CRM capabilities.
- Lead and Opportunity Management
- 360-Degree Customer Information
- Case management
- Customer Survey
- Integration with Dynamics 365 for full sales and after sales process
- Integration with Social Media platforms to capture leads
- Integration with Contact Centre Solutions (Genesys CX2)
- Leverage strong project management skills to oversee end-to-end project lifecycles, from requirement gathering to implementation, delivering solutions (Projects/ SCR’s) on time and within budget constraints.
- Led cross-functional teams in the successful execution of digital initiatives aimed at enhancing customer engagement and boosting sales performance within the
Employment Type
Full Time
Department / Functional Area
Key Skills
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