Sales Team Lead

• Lead by example and ensure that the floor staff greet and approach customers to offer assistance

• Implement a high standard of customer focus through timely and effective resolution of customer queries in line with the company policy

• Proactively meet with customers to discuss their shopping experience and provide feedback and support to the Sales Manager in possible customer service improvement

• Monthly monitoring of mystery shopper feedback, addressing all key areas of concern

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Support customer queries/escalations

Commercial Performance

• Ensure achievement and maximization of department sales through regular monitoring of sales and department specialists

• Drive department KPIs, Average Transaction Value and Basket Size

• Maximize sales per sq. m. through effective management of sales versus space

Offer

• Ensure high retail standards are maintained through daily opening and closing checklist and implementation of necessary actions in-store in a timely manner

• Ensure 100% compliance to latest RPVM standards through effective product display in accordance with defined standards, appropriate management of damaged items and correct replenishment levels

• Ensure highest standards of health and safety are maintained in the department

• Work in closer collaboration with the Sales Manager on all products with respect to price, quality and customer feedback

• Ensure Sales and Promotions for the department is driven as per the Trading Calendar effectively with appropriate focus on sales of discontinued products

• Ensure Min/Max quantities and Furniture Matrix for all products with accurate information is maintained on the Store Inventory Management system

• Ensure 100% representation of K lines in department through close collaboration and regular feedback to the In-Store Retail Logistics Manager

• Ensure regular cycle count for the department in line with the Company guidelines
• Ensure that Shrinkage for the department is within the defined norms and agreed standards

• Ensure effective display of top sellers and slow sellers to improve sales contribution