Guest Relations Supervisor
Posted on :
07-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2696452
- Assist the Guest Relations Manager in managing and supervising the Guest Relations team.
- Provide guidance and support to the Guest Relations team members, ensuring excellent customer service.
- Handle guest inquiries, requests, and complaints, resolving them in a professional and timely manner.
- Coordinate and oversee the check-in and check-out processes, ensuring a seamless experience for guests.
- Assist with the scheduling and training of Guest Relations team members.
- Collaborate with other departments to ensure guest satisfaction and resolve any issues or concerns.
- Maintain a strong presence at the front desk, greeting and assisting guests as needed.
- Assist in the coordination of special guest requests, such as room upgrades or amenities.
- Monitor guest feedback and reviews, taking necessary actions to address any areas of improvement.
- Prepare reports on guest satisfaction, guest preferences, and other relevant metrics.
- Assist with administrative tasks, such as scheduling, inventory management, and record keeping.
- Stay updated on hotel policies, procedures, and local attractions to provide accurate information to guests.
- Handle cash and credit card transactions accurately and in compliance with hotel policies.
- Ensure the cleanliness and organization of the front desk area and guest lounge.
Employment Type
Full Time
Department / Functional Area
Key Skills
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