Guest Relations Agent

• Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements

• Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner

• Keeping close contact with guests for feedback, complaints and compliments – and following it up

• Managing, recording and resolving guest or customer complaints promptly

• Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office

What We need from you:

• Excellent verbal and written communication skills

• Ability to deal with difficult interactions and work under pressure

• Flexibility to respond to a variety of different work situations

• A passion for delivering an exceptional level of guest service