To oversee all daily duty locations and responsibilities of Security Officers. Coordinate a smooth daily operation as per the department standard and Managers direction, ensuring effective communication and information exchange between the management and security staff
To ensure all Security Officers are aware of and adhering to the company Policies and Procedures
Conducts an effective shift hand over, including briefing all staff of relevant events and information, taking possession of departmental property and responsibility for their safekeeping
Initiates investigation of crimes committed against property and persons, writes incident and accident reports, monitors investigations to their timely conclusion and ensures appropriate follow-up with guests, visitors, employees, reports and documenting contacts
Be correct, secure and courteous in handling any disciplinary or criminal case
Observe and report all identified violations of company Policies and Procedures, suspicious activities and criminal acts to Company Management
Responsible for the security of the Hotel’s assets including but not limited to guests, colleagues, contractors and visitors
Observe and report to company management all identified security hazards
Maintain a high level of discipline & punctuality along with regular attendance as required by the standard
Record all observed incidents on a daily log of incidents and submit same to Company Management
Conduct locker checks in line with Human Resources when requested
Coordinate functions with other security staff or external agencies such as Police, Civil Defense and other government departments, promoting good will with them
Be alert for any unusual packages, guests or vehicles, taking appropriate action if located
Be thoroughly familiar of the property layout, design, entry and exit points
Ensure that the Security Control Room and Fire Control Rooms are never left unattended
To attend regular training within the department
Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thoroughfares
Attend to all guest inquiries and requests immediately, with respect and to a high standard of customer service
To strictly adhere to the hotel’s policy on confidentiality and ethics
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