Tools BMC Entuity PRTG Site24x7 Uptime Robot etc.
Job Description:
- Proactively monitor backbone network and IT landscape and address issues that may arise.
- Troubleshoot network outages and escalate as needed.
- Adhere to defined quality guidelines for customer communication.
- Review processes and recommend changes to improve the overall effectiveness/efficiencies.
- Carry out other work as directed by senior members of the team.
- Escalate issues to Supervisors/Managers/Tier2 & 3 level Network Engineers/other groups by following established SOPs.
- Update the internal knowledge base with new solutions for support.
- Comply with the organization s conventional guidelines policies and processes.
- Monitor breaches of service level agreements (SLAs).
- Update the departments teams or thirdparty providers on events progress.
- Aid team members by applying technical knowledge of operations and systems using server PCs telephones and emails.
- Diagnose Issues within the IT landscape.
- Continuously monitor systems through various tools.
- Track all Issues.
- Report Incidents.
Experience required: 48 Yrs
Location: Dubai
Annual Salary (CTC): AED 80 150K per annum
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