General Duties and Responsibilities:
Supervise good Guest service and serve Guests according to Hotel standard in order to ensure Guest satisfaction
Identify training needs and propose training plans in order to maintain standard of service
Plan and conduct On and Off job training on monthy basis in order to achieve service standard and knowledge of colleagues
Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquiries
Be involved in outlet promotional activities
Create new promotions in order to attract Guests and meet revenue target
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk