Front Desk Agent
Posted on :
17-07-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Receives guests in a friendly and efficient manner. Up sells rooms to optimise revenue and achieve a high average room rate.
- Checks the daily arrival list / Departure list.
- Follows-up and verifies arrivals by updating registration cards in regard to spelling of guest’s name, address and method of payment.
- Allocates rooms and issues appropriate keys.
- Welcomes customers to the hotel.
- Meets and responds to customer requests for information about the hotel and its surroundings.
- Arranges for special services requested by the customer.
- Stays current with developments in the hotel by reviewing the communication logbook each shift, updates logbook for next shift.
- Arranges fulfilment of customer services by working with Operators, Bell Staff, Maintenance, Housekeeping, Reservations.
- Follow up and ensure backups for complimentary & upgrade rooms are in place.
- Handles incoming guest room reservations after office hours.
- The Front Office agent is aware, always, of current room status and room availability.
- The Front Office agent is fully aware of Jood Hotel Apartments service concepts.
- The Front Office agent is fully aware of, and knows how to handle, all current and future hotel promotions.
- Utilises yield management to maximise room revenue.
- Minimises loss of revenue by adhering to all established credit procedures.
- Ensures all guests establish credit upon check-in.
- Monitors customer accounts to ensure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information.
- Improves timeliness of cash flow by adhering to established credit and inventory control procedures.
- Receives proper approval codes for credit card paying customers.
- Identifies and records special billing instructions and notifies accounting and Front Office Manager.
- Communicates effectively with guests, colleagues, and supervisors.
- Demonstrates teamwork by co-operating and assisting colleagues as needed.
- Handles difficult situations in a professional manner.
- Keeps effective guest key control.
- Ensures that guest mail and messages are delivered promptly.
- Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests.
Employment Type
Full Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
